<div dir="ltr" style="text-align: left;"><!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings></xml><![endif]--> </p>
<div style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">If the vCenter service is in a stopped state (when it should be started or ; </span><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;"></span></div>
<ul type="disc">
<li style="background: white; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">vCenter Server does not start.</span></li>
<li style="background: white; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">vCenter Server is slow to respond.</span></li>
<li style="background: white; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">vCenter Server fails after an indefinite amount of time.</span></li>
<li style="background: white; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">When connected to a Microsoft SQL database, the vCenter Server ;<span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">vpxd.log</span> ;contains an entry similar to:</span></li>
</ul>
<div style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"></div>
<div><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">First thing is to check identities in windows event log orelated to vcenter </span></div>
<div style="background: #EEEEEE; border: solid #DDDDDD 1.0pt; mso-border-alt: solid #DDDDDD .75pt; mso-element: para-border-div; padding: 7.0pt 10.0pt 7.0pt 10.0pt;">
<div style="background: #EEEEEE; border: none; line-height: 18.0pt; margin-bottom: 20.0pt; mso-border-alt: solid #DDDDDD .75pt; mso-padding-alt: 7.0pt 10.0pt 7.0pt 10.0pt; padding: 0cm; tab-stops: 45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Could not start the VMware VirtualCenter Server service on Local Computer.<span style="mso-spacerun: yes;"> ; </span>Error 1067: The process terminated unexpectedly.</span></div>
</div>
<div><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">Next step is to check the <span style="background: white;">vCenter server log file (vpxd.log), which can be found at C:ProgramDataVMwareVMware VirtualCenterLogs.</span></span></div>
<div><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">You may see the ODBC error. </span></div>
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<div><b style="mso-bidi-font-weight: normal;"><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">To Troubleshoot:</span></b></div>
<div></div>
<div style="mso-list: l3 level1 lfo4; text-indent: -18.0pt;"><span><b style="mso-bidi-font-weight: normal;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt ";Times New Roman";;"> ; ; ; </span></span></span></b></span><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">Verify that there is adequate disk space available on the volume that is storing the database files<span> ;</span></span></div>
<div style="mso-list: l3 level1 lfo4; text-indent: -18.0pt;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt ";Times New Roman";;"> ; ; ; </span></span></span></b><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">If you are using Microsoft SQL Server, verify that the transaction logs for the vCenter Server database are healthy and are backed up on a regular basis</span> and If you are using Oracle, verify that there is adequate space available in the tablespace for growth of the database</div>
<div style="mso-list: l3 level1 lfo4; text-indent: -18.0pt;"><b style="mso-bidi-font-weight: normal;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt ";Times New Roman";;"> ; ; ; </span></span></span></b><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">Validate the authentication to the vCenter Server database.</span></div>
<div style="background: white; line-height: normal; margin-left: 36.0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b style="mso-bidi-font-weight: normal;"><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt;">Note</span></b><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt;"> (</span><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">You may not be able to connect to the database repository through SQL Server or Oracle. If vCenter Server disconnects from the SQL or Oracle database, the database server can maintain a lock on the vCenter Server database. You may need to restart the SQL Service or Oracle instance to free the lock.</span><b style="mso-bidi-font-weight: normal;"><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt;">)</span></b></div>
<div style="background: white; line-height: normal; margin-left: 36.0pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"></div>
<div><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; line-height: 115%;">Start <span style="mso-spacerun: yes;"> ;</span>vCenter services manually. </span></div>
<div></div>
<div></div>
<div></div>
<div style="background: white; line-height: normal; margin-bottom: 10.5pt; mso-outline-level: 3; vertical-align: baseline;"><b><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Reinitializing the vCenter Server database</span></b></div>
<div style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="background: white; color: red; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">A reinitialization of the vCenter Server database resets it to the default configuration</span><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">, as if the vCenter Server was newly installed. Resetting the database may be required in these situations:</span><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;"><br style="mso-special-character: line-break;" /><br style="mso-special-character: line-break;" /></span></div>
<ul type="disc">
<li style="background: white; line-height: normal; mso-list: l2 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">A rebuild of vCenter Server is required</span></li>
<li style="background: white; line-height: normal; mso-list: l2 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Data corruption is suspected</span></li>
<li style="background: white; line-height: normal; mso-list: l2 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Due to a request from VMware Support</span></li>
</ul>
<div style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm;"><span style="background: white; font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">To reset the database configuration:</span><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;"></p>
<p><b><span style="background: white; border: none windowtext 1.0pt; color: red; mso-border-alt: none windowtext 0cm; padding: 0cm;">Warning</span></b><span style="background: white;">: <b>These steps permanently erase all data in the database</b>. Be sure to take a complete backup of the database prior to following these steps.</span><br /><br style="mso-special-character: line-break;" /><br style="mso-special-character: line-break;" /></span></div>
<ol start="1" type="1">
<li style="background: white; line-height: normal; margin-bottom: 12.0pt; mso-list: l1 level1 lfo3; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Stop the VMware VirtualCenter Server service. ;</span></li>
<li style="background: white; line-height: normal; margin-bottom: 12.0pt; mso-list: l1 level1 lfo3; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Go to ;<b><span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">Start</span></b> ;>; ;<b><span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">Run</span></b>, type ;<span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">cmd</span>, and click ;<b><span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">OK</span></b>.</span></li>
<li style="background: white; line-height: normal; margin-bottom: 12.0pt; mso-list: l1 level1 lfo3; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Navigate to the vCenter Server program files directory. By default, this directory is:
<p> <span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">C:Program FilesVMwareInfrastructureVirtualCenter</span></span></li>
<li style="background: white; line-height: normal; margin-bottom: 12.0pt; mso-list: l1 level1 lfo3; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Run the command:
<p> <span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;">vpxd.exe -b</span></span></li>
<li style="background: white; line-height: normal; mso-list: l1 level1 lfo3; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: ";Arial";,";sans-serif";; font-size: 12.0pt; mso-fareast-font-family: ";Times New Roman";; mso-fareast-language: EN-GB;">Start the VMware VirtualCenter Server service</span></li>
</ol>
<div></div>
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Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 3"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 3"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 3"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 3"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 3"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 4"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 4"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 4"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 4"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 4"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 5"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 5"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 5"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 5"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 5"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/> <w:LsdException Locked="false" Priority="60" SemiHidden="false" UnhideWhenUsed="false" Name="Light Shading Accent 6"/> <w:LsdException Locked="false" Priority="61" SemiHidden="false" UnhideWhenUsed="false" Name="Light List Accent 6"/> <w:LsdException Locked="false" Priority="62" SemiHidden="false" UnhideWhenUsed="false" Name="Light Grid Accent 6"/> <w:LsdException Locked="false" Priority="63" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/> <w:LsdException Locked="false" Priority="64" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/> <w:LsdException Locked="false" Priority="65" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/> <w:LsdException Locked="false" Priority="66" SemiHidden="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/> <w:LsdException Locked="false" Priority="67" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/> <w:LsdException Locked="false" Priority="68" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/> <w:LsdException Locked="false" Priority="69" SemiHidden="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/> <w:LsdException Locked="false" Priority="70" SemiHidden="false" UnhideWhenUsed="false" Name="Dark List Accent 6"/> <w:LsdException Locked="false" Priority="71" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/> <w:LsdException Locked="false" Priority="72" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful List Accent 6"/> <w:LsdException Locked="false" Priority="73" SemiHidden="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/> <w:LsdException Locked="false" Priority="19" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/> <w:LsdException Locked="false" Priority="21" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/> <w:LsdException Locked="false" Priority="31" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/> <w:LsdException Locked="false" Priority="32" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/> <w:LsdException Locked="false" Priority="33" SemiHidden="false" UnhideWhenUsed="false" QFormat="true" Name="Book Title"/> <w:LsdException Locked="false" Priority="37" Name="Bibliography"/> <w:LsdException Locked="false" Priority="39" QFormat="true" Name="TOC Heading"/> </w:LatentStyles></xml><![endif]--><!--[if gte mso 10]><![endif]--></div>

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